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FREQUENTLY ASKED QUESTIONS


ARE YOUR ROSES REAL? 

Yes, our preserved roses are 100% real, natural products that have undergone a preservation process to maintain their beauty and freshness. The process is a natural technique using a plant-based and biodegradable liquid that maintains the original texture and appearance of the rose.

HOW LONG DO THE ROSES LAST?

Our roses can last up to a year or more under proper conditions. As the roses are a natural product we can not guarantee that they will last a year or more.

HOW DO I CARE FOR MY ROSES?

Click here to learn how to take proper care of your roses

WHERE DO YOU SHIP TO?

At the moment we ship only within Australia

DO YOU DELIVER ON WEEKENDS?

Yes, if your order is being hand delivered by our team. Our delivery days are Monday-Friday between 12pm-6pm and Saturdays 12pm-4pm.

If your order is being shipped by Australia Post or a courier service, between Monday-Friday only.

RETURNS AND EXCHANGES

All our floral arrangements are handcrafted and made to order so please choose carefully as we will not be able to offer a refund or exchange due to change of mind. As the roses are a natural product, please be mindful that each rose bud may vary slightly in size, shape and appearance.

FAULTY OR DAMAGED ITEMS

If your floral arrangement is faulty or damaged please email us at infiniterose.sydney@gmail.com with a photo of your arrangement or any other damages within 24 hours of receiving your order.